Terms and Conditions...

Postage:

BPC use a variety of services including: Royal Mail Recorded, Royal Mail Special Delivery 1pm, Parcel Force 48, and Night Freight.

We will decide which service is the most mutually suitable on a per-order basis.  Customers can request a quicker delivery service, however this may be subject to an additional fee.

Postage for most of our equipment is priced at 16% total order value for UK orders. International orders (including Eire) will incur a surcharge of £15 GBP on top of the standard 16%.  International customers are responsible for settling any customs charges.

VAT (Value Added Tax):

We are not a VAT registered company, and as such cannot issue VAT receipts.

Returns:

BPC will replace any item which is found to be faulty within 14 days of receipt, provided that it is in its original condition.  The item must be returned to us via an insured and traceable postal service. All responsibility for the product remains with the customer until it has arrived at our office.  Please remember proof of postage is not proof of receipt.

If you wish to return a product for refund or credit please be aware that we charge a 15% restocking fee.  To be eligible for a return you must satisfy the following conditions:

• Product must be in original condition, with no signs of use.
• Product must be returned within 14 days of the delivery date, at your expense, via an insured and traceable postal service (e.g. Royal Mail Special Delivery).
• All included items such as adapters and leaflets must be returned.
• A copy of the original invoice must be included.
• Items must be securely packed to avoid damage in transport.
• A clear return address must be on the outside of the parcel.

Shipping charges are not refundable unless an item is received in error. Should you encounter problems with the items you have purchased, please email us for support.

Some products, including the Mobile Data CD and Repeaters, are not eligible for a refund.

Out Of Stock Items:

In the event that we take an order for items which are not currently in stock, either over the phone or via the online shop, we will contact you via telephone or email as soon as possible and let you know when we expect to be able to send out your goods.

Warranty:

Unless otherwise stated, all our products are subject to a one year return-to-base warranty.  If your product develops a defect during this time please call 01535 669233 or email us. We make no implied warranties of fitness for a particular purpose with respect to any goods or services sold.

Product Liability:

The maximum product liability to BPC arising from any product sold via any means shall be the price of the product ordered. In no event shall BPC, its owner, employees, or agents be liable for damages related to product sold. Any legal action against BPC shall be governed by the laws of the United Kingdom.

Privacy:

We will only use the personal information you provide us to service your order and respond to your requests. Your information will NOT* be shared/sold/distributed to other companies.

* Please note that in some cases we may need to pass your details onto a third party in order to service your order.

Errors:

While we strive to provide accurate pricing and information, errors may occur and we offer no guarantee of accuracy. We will honour pricing errors to the best of our ability but do not guarantee it. We will contact you in the event that a pricing error does occur with your order.

Security:

For your protection we do not keep full records of your credit card details once we have finished using them. This is the reason why we request your card details even if you are a repeat customer.  For online sales, all card processing is handled by PayPal who provide secure transactions.